In this webinar, we explain and demonstrate how to improve the patient experience through digital technologies.

Open Web Technology and Pallas Kliniken explain how players in the health care system are moving closer to the patient and providing better care. Various examples will demonstrate how a consistent focus on the patient leads to success. You will learn how customer experience, communication, and data security can improve the patient journey.


Together with Pallas Kliniken, we really look forward to having you at this webinar.

 ehealth patient



Read more about the digital patient journey.

About Pascal Chatelain: Chief Strategy & Transformation Officer and member of the executive board at Pallas Kliniken. Responsible for Corporate Development, Digital Transformation, Marketing and IT.

Transformation expert and leader with a proven track-record in guiding CxO’s through their digital transformation journey: From defining digital strategies and roadmaps to the successful implementation of award winning digital solutions (such as Customer Portals, Mobile Applications, eCommerce, Business Process Digitalization, Augmented Reality Applications and Artificial Intelligence Solutions, Marketing Automation and Digital Marketing).

More than 12 years of international top management consulting and multi-stakeholder project management experience gained as a Senior Manager within PwC’s Strategy & Operations Practice Natural leadership personality and team-player with experience in building and coaching high-performing teams with various skillsets to bring digitalization and business transformation alive Solution-orientation and mission-focus with a marked ability to make things happen in less organized environments in 3 to 6 months

About Markus Almer: Partner at Open Web Technology. For the past 20 years Markus has been helping clients reshape their business, invent new products and transform their organization with innovative digital technology. He uses his experience in the ICT industry and knowledge gained in the US to help teams and leaders to successfully make the transformation to a digital powerhouse.

Before joining Open Web Technology, Markus was Head of Digital Marketing & Customer Experience at Aevis Victoria SA. He oversaw the company’s various digital healthcare initiatives. Previously Markus held roles as VP of Sales and Marketing as well as Director of Business Development at technology companies where he was responsible for sales and marketing teams, go-to-market strategies and innovation projects. Markus was co-founder of Almer/Blank, a digital agency in Los Angeles. He worked with clients including Toyota, Honda, Apple, and IKEA to develop enterprise-level applications for web and mobile. He invented a medical device planning software that was later acquired by Medtronic. Markus brings valuable entrepreneurial expertise combined with proven leadership and international business skills. He earned a Master’s degree in Business Administration from the University of Zurich. Markus grew up in Switzerland and lived for 15 years in sunny California.

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