Most organizations building AI agents encounter the same challenge: agents that perform well in testing struggle when they need to work across actual business systems. A seemingly simple task –like processing a refund or generating a quote – requires coordinating multiple applications, maintaining security, and ensuring nothing fails partially. What’s missing is the orchestration layer that coordinates AI actions across systems with the governance production environments require.
The partnership addresses this by combining Workato’s Enterprise MCP (Model Context Protocol) platform with OWT’s implementation expertise for regulated industries. As part of Swisscom, OWT brings deep understanding of Switzerland’s compliance landscape across healthcare, manufacturing, financial services, and public sector. Workato contributes a trusted platform that provides the orchestration infrastructure, embedding authentication, audit trails, and governance throughout.
“AI Agents that are interacting with business applications and data are generating real and measurable business value for enterprises and are driving higher adoption within organizations. That’s why we’re excited to partner with OWT to bring Workato’s Enterprise MCP platform to the Swiss market,” said Stefan Schilling, Regional Vice President EMEA Central at Workato. “Our joint expertise ensures successful AI projects in production while meeting organizational requirements such as data security, stability, scalability and also Switzerland’s compliance requirements.”
Pierre Grydbeck, CEO at OWT, added: “With our Alpha Factory, we help Swiss enterprises move AI from pilots to production. Workato’s Enterprise MCP platform gives us the orchestration layer to make that happen within Switzerland’s regulatory boundaries."
Alpha Factory is OWT’s AI software factory initiative and Switzerland’s first dedicated center of excellence for enterprise AI implementation. The initiative provides a structured approach to AI adoption – from strategy and design to concrete implementation and change management – ensuring Swiss standards for operational excellence, security, and compliance are met.
The collaboration provides Swiss organizations with both the technology and local implementation expertise to deploy AI agents that meet production standards for security, reliability, and governance.
About OWT
OWT, a Swisscom company, is a leading technology and strategy consulting firm in Switzerland. We help our clients leverage new software and hardware technologies to reshape their businesses, invent new products, and transform their organizations. From strategy to the delivery of complex software development projects, we have built strong know-how for driving the digitalization of Swiss enterprises and SME in healthcare, manufacturing, luxury goods, public sector, energy, hospitality, financial services, and many more industries. We are over 200 industry experts, technology specialists, and creative innovators. OWT is the brand name of Swisscom Digital Technology SA and has been part of Swisscom since 2016.
About Workato
Workato is the Enterprise Model Context Protocol (MCP) Company, delivering enterprise infrastructure for the agentic era. Trusted by 50% of the Fortune 500, Workato’s Enterprise MCP platform makes AI agents secure, scalable, and accurate by providing orchestrated context, enterprise trust, and proven business processes. Workato’s cloud-native architecture connects every application, data source, and process to power AI orchestration at enterprise scale.
