Following the news of Swisscom and Salesforce’s partnership , OWT proudly announces the integration of Salesforce in its Customer Experience Platform practice. This collaboration represents an important step in improving the customer experience and introducing innovative solutions by leveraging the synergies between OWT’s expertise in digitalization, Swisscom’s IT leadership and Salesforce, the #1 AI customer relationship management platform.

In particular, this partnership gives rise to joint activities in the areas of CRM/CXM, customer data platform, customer service, e-commerce, and marketing, enriching the digital landscape for businesses of all sizes and all industries in Switzerland.

“We are very proud to take on the main operative responsibility and point of contact with Salesforce for Swisscom. This key position underlines our determination to deliver best-in-class solutions for our customers in all industries, and consolidates our role as a key player in the transformation of the Swiss digital landscape”, says Pierre Grydbeck, CEO at OWT - Swisscom Digital Technology SA.

As of today, OWT will involve Salesforce’s expertise in their service offerings and will have Frédéric Demierre, a seasoned professional and pioneer in the world of customer experience platforms, to lead these operations. In 2009, Frédéric co-founded the first Salesforce agency in Switzerland which was distinguished by several international awards for its excellence.

“Our Salesforce team is a dedicated unit at the crossroads of a technology marketing agency and an IT pure-player. It is guided by pioneers specialized and certified in multi-cloud consulting and integration. Beyond simple implementation, we forge strategic partnerships, establishing roadmaps for our customers that go beyond the technical aspects. Our mission is to be a force for transformation, seeing Salesforce not just as a platform, but also as a catalyst for innovation and efficiency”, says Frédéric Demierre, Head of Customer Experience Platform.

About OWT

OWT, a Swisscom company, is a flagship technology and strategy consulting firm in Switzerland. We help our clients leverage new software and hardware technologies to reshape their businesses, invent new products, and transform their organizations. From strategy to the delivery of complex software development projects, we have built strong know-how for driving the digitalization of Swiss enterprises and SME in healthcare, manufacturing, luxury goods, real estate, public sector, energy, hospitality, financial services, and many more industries. We are over 200 industry experts, technology specialists, and creative innovators. OWT is the brand name of Swisscom Digital Technology SA and has been part of Swisscom since 2016.

Media contact

Jean-Luc Jaquier
Partner & Head of Marketing
+41 79 301 45 05

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