A public safety organization setting new IT objectives for high-availability and 24/7 service

The organization’s mission is to provide maximum security and safety to the population. Considering our experience in defining IT strategies for major public organizations, we were chosen to upscale their capabilities and define an actionable IT outsourcing strategy.

Our client wished to consolidate critical systems on a high-availability infrastructure. We elaborated three options covering equipment, servers, storage, and backup.

  1. keep the existing infrastructure
  2. set a completely new IT outsourcing
  3. define a hybrid outsourcing (partly on-premise, partly outsourced)

The main criteria for the selection were risk reduction (in terms of downtime and migration) and quality of follow-up and support. After a thorough analysis of the various scenarios, the recommendation was to have a new IT outsourcing. This solution offered 24/7 availability and a risk reduction in the management of IT assets with added flexibility.

To successfully implement the strategy and the chosen option, we delivered:

  • A detailed plan for the proposed scenario (adapted to needs and constraints, with costs and risks brought forward)
  • A 2-year IT migration roadmap (including the list of projects and a plan for the IT transfer process)
  • A final report summarizing the strategy with the governance and organization model to ensure a successful migration

To move forward with our proposed strategy, the client would have to recruit the necessary IT resources and find its IT outsourcing partners and transfer support contracts, knowledge, and activities.

IT outsourcing scenarios investigated
year plan defined and budgeted for each scenario
year migration roadmap for the recommended scenario

Learn more about this project

Jean-Luc Jaquier
Head of Marketing
Jean-Luc brings 25 years of experience in digital entrepreneurship. He is driven by innovation & customer success and loves bringing challenging ideas to market launch and growing businesses. Before joining the company, Jean-Luc held several positions in the management of business units, innovation and product strategy worldwide. He was notably Director at EPFL in the field of Artificial Intelligence and Data Analytics, where he led a team of data scientists, developers and analysts. Prior to EPFL, he also served as Vice President at Kudelski, the world leader in digital media and security. He had different leadership roles, from business unit management, to innovation and new business development, located in Switzerland and in the USA. Jean-Luc grew up in Switzerland and spent a few years in the Silicon Valley and the East Coast US. He holds a Master of Science from the Ecole Polytechnique Fédérale de Lausanne (EPFL) completed by EMBA's Program for Executive Development at the IMD Business School of Lausanne.
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