The need to provide an overarching structure that indicates the appropriate applications for the different data types across departments and sites

Our client, the Luzerner Kantonsspital (LUKS), brings together over 100 clinics, departments, and medical centers and is one of the largest hospitals in Switzerland with more than 7'000 employees. Due to an IT landscape that did not meet today’s requirements, LUKS was planning an upgrade that involved abolishing tools that stored large amounts of relevant information. However, the lack of clear and consistent guidelines regarding the appropriate storage location of files led to redundancies that hampered the handling of documents by employees.

An Enterprise Content Management concept as an orientation guide of available applications accessible from anywhere

To resolve the situation, OWT defined an overarching Enterprise Content Management concept that supported the LUKS’s employees in storing documents and data in the correct application. The achieved solution was comprised of two parts:

  1. 20 document clusters (regrouping over 100 different document types) set up to establish order.
  2. A matrix assigning document clusters to the appropriate application (i.e. a Document-Platform-Matrix) created with the client as an orientation guide.

The OWT team achieved the objective by clustering all document types and assigning the clusters to the suitable applications.

Iterative Journey

  • Identify the different document types and available applications across 12 departments and with 15 stakeholders.
  • Define the objectives for the future Enterprise Content Management based on the identified pain points.
  • Analyze the document clusters’ requirements and categorize them in mandatory (non-functional) and target (functional) criteria.
  • Evaluate the available applications based on the analyzed requirements .
  • Assign the appropriate application to each document cluster.
Identified document types
Collected requirements
Analyzed applications

Learn more about this project

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